Question 1

How do I sign up?

Accepted Answer

Email + password, or one-click sign-in with Google or Discord. After registering you'll get a verification email , you must confirm it before you can log in.

Question 2

I forgot my password.

Accepted Answer

Use the "Forgot password" link on the login page. We'll send a time-limited reset link to your email.

Question 3

Can I save products for later?

Accepted Answer

Yes, click the heart icon on any product. Find them under Account → Favorites.

Question 4

Can I buy from multiple sellers in one go?

Accepted Answer

Yes. The cart supports items from different sellers in a single checkout. Each seller's items become a separate order linked by a batch.

Question 5

When do I get my product?

Accepted Answer

Two delivery types:

Auto-delivery - instant. The key/code/account is shown on your order page and emailed the moment payment confirms.
Manual delivery - the seller sends it within the delivery time they advertised on the product page. You'll see "Awaiting delivery" until they fulfill.

Question 6

The seller is past their delivery time. What now?

Accepted Answer

Open a dispute on the order, choose reason "Not delivered."

Question 7

Why do I have to "confirm" receipt?

Accepted Answer

Confirming closes the order and unlocks the ability to leave a review. That confirms the order was delivered correctly, and you checked on it and confirmed.

Question 8

Can I cancel an order I just paid for?

Accepted Answer

There is no self-cancel button. If you want out, open a dispute and explain why.

Question 9

The seller asked to cancel, what happens?

Accepted Answer

Sellers can request a cancellation on manual-delivery orders that haven't shipped yet for a reason. We'll notify you. An admin reviews it; if approved, you're refunded; if rejected, the seller still has to deliver.

Question 10

How do I open a dispute?

Accepted Answer

On the order page → Open dispute. Pick a reason: Not delivered, Invalid key, Not as described, Account issue, or Other. Add a description and any evidence (screenshots, links). ATTENTION! Fake disputes are punishable by the managers.

Question 11

How long does a dispute take?

Accepted Answer

Disputes are reviewed manually by our team. There is no fixed SLA, but you'll get notifications at every step and can message the seller in-thread. A dispute decision can be reconsidered if new evidence comes in.

Question 12

What does my refund actually include?

Accepted Answer

Product price + platform fee, credited to your wallet balance. Payment-processor fees are not refundable.

Question 13

Can I edit my review?

Accepted Answer

You can submit an edit request. An admin reviews it; if approved, your new rating/comment replaces the original (the review is flagged as edited).

Question 14

Can I message the seller?

Accepted Answer

Yes, every paid order has a chat thread. You'll get notifications when the seller replies.

Question 15

Can I delete my account?

Accepted Answer

Yes. Account → Settings → Delete. You enter a 14-day grace period during which you can cancel the deletion. After that, your profile is fully deleted. We retain a minimal audit record as the law requires.

You can't delete while you have undelivered orders, open disputes, or pending withdrawals.

Question 16

Can I download my data?

Accepted Answer

Yes. Account → Export Data returns a complete JSON export covering profile, orders, reviews, favorites, wallet history, messages, notifications and disputes (GDPR Article 20).

Question 17

How do I start selling?

Accepted Answer

Verify your identity (KYC). Submit legal name, country, address, and ID documents. Verification typically takes 1–2 business days.

Create your store once verified: name (2–50 chars), unique slug (auto-generated), and an optional description (≤500 chars).

Wait for admin approval.

Question 18

My account is "Suspended", what does that mean?

Accepted Answer

An admin has paused your selling privileges. The reason is shown on your dashboard. While suspended, you can't list products or withdraw.

Question 19

What are "custom fields" for?

Accepted Answer

Inputs you collect from the buyer at checkout, e.g., gamertag, username, email, and region. Up to 20 per product. Types: text, email, number, textarea.

Question 20

What's the difference between Auto and Manual delivery?

Accepted Answer

Auto - you upload keys/codes/credentials in advance. The platform delivers them instantly when the buyer pays. Even if you are not online.
Manual - you deliver yourself after each sale. Set a delivery time in hours; orders sit in Awaiting delivery until you fulfill.

Question 21

How do I upload stock for Auto products?

Accepted Answer

Product → Stock. Paste keys/codes (one per line) - up to 10,000 items per upload, 2,000 characters per item.

Question 22

What if I miss the delivery window?

Accepted Answer

The order stays in Awaiting delivery. The buyer can open a dispute, which holds your balance for those funds until resolved.

Question 23

For x reasons i can't fulfill the order?

Accepted Answer

On manual-delivery orders that haven't shipped yet, you can request cancellation with a reason. An admin approves or rejects. 
Auto-delivery orders cannot be cancelled by the seller.

Question 24

What's the platform fee?

Accepted Answer

Default 5% of the sale. Example: $100 sale → you earn $95, platform keeps $5.

Question 25

When am I credited?

Accepted Answer

As soon as the order is delivered (auto or manual confirmed), the net amount lands in your seller balance.

Question 26

How do I withdraw?

Accepted Answer

Earnings → Request Withdrawal. Pick a configured payout method, enter a minimum amount required, and submit. 
Status flow: Pending → Processing → Completed (or Rejected).

Question 27

How do I respond to a dispute?

Accepted Answer

Open the dispute thread, post a reply, and upload evidence (file URLs). Common reasons buyers cite: Not delivered, Invalid key, Not as described, Account issue, Other.

Question 28

Can I reply to a review?

Accepted Answer

Yes, one reply per review. You can't request review removal from the public store.

Question 29

What can't I sell?

Accepted Answer

Anything illegal or claimed illegally.

常见问题